Shipping policy
RogueWave Shipping Policy
At RogueWave, every item is created for those who live and work beyond the shoreline.
To reduce waste and ensure every product meets our standards, all items are 'made to order' before being shipped to you.
Order Processing Times
Once your order has been placed, it will enter production.
Please allow approximately 3–7 working days for your order to be printed, quality checked, and prepared for dispatch.
During busy periods, new product launches, or seasonal demand, processing times may be slightly longer.
Shipping Times
Once dispatched, estimated delivery times are:
United Kingdom
- Royal Mail 48 Tracked: 2–5 days
- Royal Mail 24 Tracked: 1-3 days
European Delivery
- Europe Tracked: 6-21 days
- Europe Courier: 3-7 days
USA
- USPS Tracked: 3-5 days
- DPD Tracked: 5-7 days
Rest of World
Royal Mail: 6-21 days
Please note that these are estimated delivery times and may vary due to customs processing, local postal services, weather conditions, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where available, tracking details will be provided so you can follow your order’s journey.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Any applicable customs duties, taxes, or import charges for international orders are the responsibility of the customer and RogueWave shall not be liable, accountable or responsibile for any fees or fines outside that of the product and shipping costs.
Incorrect Delivery Details
Please ensure your delivery address is entered correctly when placing your order.
RogueWave cannot accept responsibility for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number and any relevant details, and we will work with our delivery partners to help resolve the issue.
Multiple Items
Some orders may arrive in separate parcels. If this happens, you will receive separate shipping notifications where applicable.
Questions About Your Order
If you have any questions regarding your order, shipping, or delivery, please contact:
RogueWave
Wear the Trident.
Own the Ocean.
For Offshore Professionals.